Refund policy

Your satisfaction is important to us. We take pride in offering premium hair and beauty products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must:

  • Be unused and in the same condition you received it
  • Be returned in its original packaging with all included accessories
  • Include proof of purchase (order confirmation or receipt)
  • Not show signs of misuse, accidental damage, or normal wear and tear

For hygiene and safety reasons, personal care products that have been used cannot be returned unless they are faulty or defective.

HOW TO START A RETURN

📧 Email: crownbeautyacc@gmail.com 📱 WhatsApp: +27 84 315 0872

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos or videos (if the product is damaged, defective, or incorrect)

Returns must be approved before being sent back. A return address will be confirmed upon approval.

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

REFUNDS

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed within 5–7 business days to your original payment method.

EXCHANGES

If you received a faulty or incorrect item and would prefer an exchange rather than a refund, please indicate this in your return request email. Exchanges are subject to stock availability.

FAULTY OR INCORRECT ORDERS

Please inspect your order immediately upon delivery. If your order arrives damaged, faulty, defective, or incorrect, please notify us within 7 days of receiving your order by emailing: crownbeautyacc@gmail.com

Please include clear photographs or videos showing the issue.

If the product is confirmed to be faulty, damaged during shipping, or incorrectly supplied, Crown Hair & Beauty will arrange a replacement, repair, or refund in accordance with the South African Consumer Protection Act.

CHANGE OF MIND RETURNS

Please be sure to order the correct product or item, as change of mind returns will not be allowed due to the nature of the products we sell and for hygiene reasons.

RETURN SHIPPING

Customers are responsible for the cost of return shipping unless the item received was faulty, damaged during shipping, or incorrectly supplied.

We recommend using a trackable shipping method when returning items, as Crown Hair & Beauty cannot be held responsible for returned parcels that are lost or damaged in transit.

Original shipping fees are non-refundable unless the return is due to our error.

Once your return has been approved, the return address will be confirmed via email. Please do not send items back before receiving written confirmation, as unauthorised returns may not be accepted.

For faulty or incorrect orders, Crown Hair & Beauty will cover the cost of return shipping or arrange a collection where applicable.

NON-RETURNABLE ITEMS

The following items cannot be returned or refunded due to hygiene, safety, or the nature of the product:

  • Opened or used shampoos, conditioners, hair oils, and treatments
  • Opened or used styling and personal care products
  • Items purchased on sale or at a discounted price
  • Gift cards
  • Any item that has been used, altered, or is not in its original condition

If you are unsure whether your item qualifies for a return, please contact us before sending anything back:

📧 Email: crownbeautyacc@gmail.com 📱 WhatsApp: +27 84 315 0872

We reserve the right to refuse a return if the item does not meet our return criteria upon inspection.

REFUNDS

Once we receive and inspect your returned item, we will notify you via email whether your return has been approved or declined.

Approved refunds will be processed within 5–7 business days and credited to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Partial refunds may be granted at our discretion for items that are returned in a condition that does not fully meet our return criteria.

Declined returns will be sent back to you at your own cost if they do not meet our return requirements.

If you have not received your refund within 10 business days of approval, please contact us at:

📧 Email: crownbeautyacc@gmail.com 📱 WhatsApp: +27 84 315 0872

We will do our best to resolve any delays as quickly as possible.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible after they are placed. If you need to cancel your order, please contact us immediately at:

Email: crownbeautyacc@gmail.com

Before dispatch: If your order has not yet been dispatched, we will do our best to cancel it and issue a full refund within 5–7 business days.

After dispatch: Once your order has been dispatched, it can no longer be cancelled. You are welcome to return the item once received, in accordance with our Return Policy above.

Personalised or custom orders cannot be cancelled once production has begun.

To request a cancellation, please include:

  • Your full name
  • Order number
  • Reason for cancellation

We will confirm whether the cancellation has been successful via email.

CONSUMER RIGHTS — SOUTH AFRICAN CONSUMER PROTECTION ACT (CPA)

Crown Hair & Beauty operates in full compliance with the South African Consumer Protection Act 68 of 2008 (CPA).

Under the CPA, you have the right to:

  • Safe and good quality products — You are entitled to receive products that are safe, of good quality, and fit for their intended purpose.
  • Return defective goods — If a product is defective, unsafe, or not fit for purpose, you may return it within 6 months of purchase for a refund, replacement, or repair — at no cost to you.
  • Accurate information — You have the right to honest, transparent product descriptions and pricing.
  • Fair and responsible marketing — We do not engage in misleading advertising or unfair marketing practices.
  • Privacy — Your personal information is handled in accordance with the Protection of Personal Information Act (POPIA).

If you believe your consumer rights have not been upheld, you may contact the National Consumer Commission (NCC):

Website: www.thencc.org.za Call Centre: 012 428 7000

CONTACT US

If you have any questions about our Return, Refund, or Cancellation Policy, please don't hesitate to get in touch — we're happy to help.

Crown Hair & Beauty

📧 Email: crownbeautyacc@gmail.com 📱 WhatsApp: +27 84 315 0872

We aim to respond to all enquiries within 1–2 business days (Monday to Friday, excluding South African public holidays).