🚚 Orders & Shipping
🇿🇦 Where do you ship to?
We currently ship within South Africa only. We deliver to all major cities and towns nationwide.
⏱️ How long does delivery take?
Standard delivery takes 5-8 business days. Orders are processed within 1–2 business days after payment is confirmed.
💸 How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on qualifying orders.
📦 How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. Use this to track your delivery on our courier's website.
💆 Products
🌿 Are your products sulfate-free?
Yes! Our shampoos and haircare products are formulated without harsh sulfates, making them gentle enough for daily use and safe for colour-treated hair.
💇 Are your products suitable for all hair types?
Our range is designed to work across a variety of hair types, including natural, relaxed, colour-treated, and fine hair. Each product page includes guidance on suitability.
🐰 Are your products cruelty-free?
Absolutely. We do not test on animals and are committed to ethical, sustainable beauty practices.
↩️ Returns & Refunds
🔄 What is your return policy?
We accept returns within 14 days of delivery for unopened, unused products in their original packaging. Please contact us at crownbeautyacc@gmail.com to initiate a return.
😟 What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will resolve this promptly.
📬 Contact Us
💬 How can I get in touch?
You can reach us at crownbeautyacc@gmail.com. We aim to respond within 1–2 business days.